Delivery Policy

How you receive access to Northlight TV. We are a digital service, so nothing is posted to you.

Last Updated: 07 October 2026

Thank you for choosing Kingfisher IPTV UK. This Shipping & Delivery Policy outlines how you will receive your IPTV UK subscription and any related products purchased from our website.

1. Digital Delivery (Standard IPTV UK Subscriptions)

All of our IPTV UK subscription plans (1-month, 6-month, and 12-month) are 100% digital products.

Because our service is digital, there is no physical shipping involved, and you will not incur any shipping fees. Your subscription credentials are delivered electronically directly to your inbox.

  • Delivery Method: Email
  • Delivery Timeframe: Instant (Typically within 2 to 5 minutes of payment confirmation).
  • What You Will Receive: An automated email containing your unique M3U URL, Xtream Codes API login details, MAC address activation instructions (if applicable), and a link to our easy-to-follow setup guides.

2. Order Processing Time

Because our system is fully automated, your order is processed and “dispatched” the second your payment is approved by our secure payment gateway.

  • Standard Orders: Processed instantly, 24/7/365.
  • Manual Reviews: In rare cases where a payment is flagged for standard security verification, processing may take up to 1 hour.

3. What to Do If You Haven’t Received Your Delivery

If 10 minutes have passed and you have not received your IPTV UK login details, please follow these steps:

  1. Check your Spam/Junk folder: Automated emails containing login credentials are sometimes filtered by strict email providers (like Gmail or Outlook).
  2. Check your Promotions tab: If using Gmail, check the “Promotions” or “Updates” tabs.
  3. Verify your email address: Ensure you did not make a typo when entering your email address at checkout.
  4. Contact Support: If you still cannot find your email, message us immediately on WhatsApp or email with your Order Number, and we will manually resend your credentials.

4. Physical Devices (If Applicable)

(Note: If you only sell digital subscriptions, you can delete this section. If you sell pre-loaded Firesticks or Android Boxes, keep this section).

If you choose to purchase a physical streaming device (such as a pre-configured Amazon Firestick or Android TV Box) alongside your IPTV UK subscription:

  • Shipping Carrier: We use trusted UK couriers such as Royal Mail, Evri, or DPD.
  • Processing Time: Physical devices require 1-2 business days for manual configuration and packing before dispatch.
  • Shipping Costs: Shipping fees for physical devices are calculated and displayed at checkout based on your UK delivery address.
  • Tracking: Once your physical device is dispatched, you will receive a separate email containing your tracking number.

5. International Delivery

  • Digital Subscriptions: Our IPTV UK digital subscriptions can be accessed globally, provided you have a stable internet connection.
  • Physical Devices: We currently only ship physical hardware devices to addresses within the United Kingdom.

6. Technical Support & Setup Assistance

Delivery of your digital credentials includes access to our 24/7 UK-based customer support. If you experience any issues getting your service running on your Smart TV, Firestick, or Android box after receiving your email, our team is ready to help.

7. Contact Us

If you have any questions regarding the delivery of your order, please reach out to our support team:

  • Service Name: Kingfisher IPTV UK
  • Email: contact@kingfisheriptvuk.com
  • Phone / WhatsApp: +44 7734739408
  • Support Hours: 24/7