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Last Updated: Nov 2025
1. Our Service
Kingfisher IPTV UK is a digital streaming service. Our products are intangible and are delivered electronically immediately upon successful payment. Due to the nature of the service, all sales are generally considered final.
2. Subscription Trials
We may offer a paid or free trial period for new customers. The terms of the trial (duration, cost) will be clearly stated at the point of sign-up.
- Once a trial period ends, your subscription will automatically convert to a paid plan unless you cancel before the trial period concludes.
- Trials are offered as a one-time service per household/IP address. Any abuse of this system (e.g., creating multiple accounts for repeated trials) will result in denied access.
3. Cancellation
You may cancel your subscription at any time. Cancellation will stop any future recurring charges. Cancellation does not entitle you to a refund for the current billing period you have already paid for; you will retain access to the service until the end of your paid billing cycle.
4. Refund Policy
Given that our service is digital and access is granted immediately, we do not offer a standard “money-back guarantee” or refunds after a subscription has been purchased, except under the following specific circumstances:
- Technical Inability: If, through no fault of your own (e.g., incorrect device setup), you are completely unable to access the service at all, and our support team is unable to resolve the issue, you may be eligible for a refund if you request it within 48 hours of your initial subscription or renewal.
- Duplicate Purchase: In the event of an accidental duplicate subscription purchase, we will issue a full refund for the duplicate transaction upon verification.
- Legal Right to Cancel (Cooling-Off Period): Under UK Consumer Contracts Regulations, you have a legal right to cancel a digital service purchase within 14 days for a full refund. However, you lose this right if you have started downloading or streaming the content. By purchasing our service and using it to stream content, you acknowledge and agree that you have forfeited your 14-day cancellation right.
All refund requests are reviewed on a case-by-case basis and are granted at the sole discretion of Kingfisher IPTV.
5. How to Request a Refund or Support
If you believe you qualify for a refund under the terms above, or if you are experiencing any technical issues, you must contact our support team before initiating a chargeback with your bank or payment provider.
Primary Support Channel:
- WhatsApp:[Insert your WhatsApp Business Number or Link]
- Please provide your registered email address and a detailed description of the issue when you contact us.
Our support team will work diligently with you to resolve any technical problems. A chargeback initiated without first contacting our support team to resolve the issue will result in the immediate and permanent termination of your account.
6. Service Stability Disclaimer
Kingfisher IPTV is a service that aggregates streams from various sources. While we strive for 100% uptime and stability, we cannot guarantee that the service will be uninterrupted or error-free at all times. Occasional downtime, buffering, or channel issues may occur due to factors beyond our direct control, such as:
- Internet service provider (ISP) issues.
- Maintenance on our servers or source providers.
- High global traffic during major sporting events.
These occasional and temporary issues are not considered grounds for a refund.
7. Changes to this Policy
We reserve the right to modify this Refund & Returns Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date.