Privacy Policy

Last Updated: Nov 2025

1. Who We Are

Kingfisher IPTV UK (“we,” “our,” “us”) is a provider of Internet Protocol Television (IPTV) services in the UK. We are committed to protecting your privacy and handling your data in an open and transparent manner.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website [Insert Your Website URL, e.g., https://www.kingfisheriptvuk.com] and use our IPTV services.

For the purposes of data protection law, Kingfisher IPTV is the “data controller” of your personal data.

2. Information We Collect

We may collect and process the following types of personal information:

  • Personal Identifiers: Your full name, email address, and telephone number when you create an account or contact us.
  • Billing Information: When you make a purchase, our payment processors (e.g., Stripe, PayPal) collect your payment information. We do not store your full credit/debit card details on our servers. We only receive and store a transaction identifier and the last four digits of your card for verification and customer service purposes.
  • Technical and Usage Data:
    • Device Information: Your IP address, device type, operating system, and unique device identifiers.
    • Service Usage Data: Information about how you use our service, including channels viewed, time of access, duration of viewing, and interaction with the service interface.
    • Log Data: Standard log files detailing page visits, errors, and system performance.
  • Correspondence: Any communication you send to us, including support requests and feedback.

3. How We Use Your Information

We use your personal information for the following purposes, based on our contractual relationship and our legitimate interests:

  • To Provide and Manage our Service: To create and manage your account, process your payments, authenticate your access, and deliver the IPTV streams you request. (Lawful basis: Performance of a Contract)
  • For Customer Support: To respond to your enquiries, troubleshoot problems, and provide technical support. (Lawful basis: Performance of a Contract, Legitimate Interests)
  • For Service Improvement: To analyse usage trends and user preferences to improve our service, content offerings, and user interface. (Lawful basis: Legitimate Interests)
  • For Marketing (with your consent): To send you promotional emails about new features, special offers, and other updates. You can opt-out of these communications at any time by using the unsubscribe link in the emails or contacting us. (Lawful basis: Consent)
  • For Security and Fraud Prevention: To monitor for fraudulent activities, prevent unauthorised access to our services, and protect our rights and the rights of our users. (Lawful basis: Legitimate Interests, Legal Obligation)
  • To Comply with Legal Obligations: To meet our legal and regulatory requirements.

4. Legal Basis for Processing (UK GDPR)

Under the UK GDPR, we rely on the following legal bases for processing your personal data:

  • Performance of a Contract: Processing necessary to provide you with the IPTV service you have subscribed to.
  • Legitimate Interests: Processing necessary for our legitimate business interests (e.g., service improvement, security, marketing our own similar services), provided your interests and fundamental rights do not override those interests.
  • Consent: Where you have given clear consent for us to process your personal data for a specific purpose (e.g., direct marketing).
  • Legal Obligation: Processing necessary to comply with a legal obligation.

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

  • Service Providers: Trusted third parties who assist us in operating our website and providing our service, such as payment processors, email delivery services, and analytics providers. These partners are bound by strict data processing agreements.
  • Legal and Regulatory Bodies: If required to do so by law, or in response to a valid request by a public authority (e.g., a court or government agency).
  • Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

6. Data Retention

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements.

Upon cancellation of your service, we will typically anonymise or delete your data within a period of 6 to 24 months, unless we are legally required to hold it for longer (e.g., for tax or accounting purposes).

7. Your Data Protection Rights

Under UK data protection law, you have the following rights:

  • Right of Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request correction of inaccurate or incomplete data.
  • Right to Erasure (‘Right to be Forgotten’): You can request the deletion of your personal data in certain circumstances.
  • Right to Restrict Processing: You can request that we suspend the processing of your personal data.
  • Right to Data Portability: You can request a copy of your data in a machine-readable format.
  • Right to Object: You can object to our processing of your personal data based on our legitimate interests.
  • Rights related to automated decision-making: We do not use fully automated decision-making that produces legal effects.

To exercise any of these rights, please contact us using the details in Section 10.

You also have the right to lodge a complaint with the UK supervisory authority, the Information Commissioner’s Office (ICO), if you are unhappy with how we have used your data.

ICO Website: https://ico.org.uk

8. International Transfers

Your data is processed primarily within the UK and the European Economic Area (EEA). If we transfer your data outside the UK/EEA, we will ensure it is protected by appropriate safeguards, such as the UK’s International Data Transfer Agreement or the EU Standard Contractual Clauses.

9. Cookies and Tracking Technologies

Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience and allows us to improve our site. You can set your browser to refuse all or some browser cookies, but this may affect website functionality.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

Email: [Insert Data Protection Email, e.g., privacy@kingfisher-iptv.co.uk]
Post: [Insert Your Company’s Registered Address]

This policy may be updated from time to time. The latest version will always be posted on our website.